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How long does shipping take?

Orders are dispatched within 1–3 business days.

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Is the mask rechargeable?

Yes. Neuromask includes a rechargeable battery with long-lasting performance.

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Can I use it every day?

Yes. Many customers enjoy using Neuromask daily as part of their relaxation routine. Follow the user instructions provided with the product.

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Is it suitable for travel?

Yes. Neuromask is lightweight and portable, making it easy to use at home, while travelling, or at work.

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Does it help with headaches or sinus congestion?

Neuromask is designed to provide gentle warmth, massage and compression that many users find relaxing and comforting. Individual experiences vary, and it is not intended to diagnose, treat, cure or prevent medical conditions.

Neuromask is designed to provide warmth, comfort, gentle massage and relaxation.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

Any references to headaches, sinus congestion, stress, anxiety or relaxation describe the intended comfort and wellness experience only. Individual experiences may vary.

If you have persistent pain, severe headaches, chronic sinus symptoms or any medical concerns, please consult your healthcare professional before using this product.

Neuromask should not replace professional medical advice or treatment.

If you receive a faulty or damaged product, please contact us within 30 days of receiving your order.

Change of Mind

For hygiene reasons, opened or used eye masks cannot be returned unless they are faulty or required under Australian Consumer Law.

Unused products in their original packaging may be eligible for return within 30 days.

Return postage for change-of-mind returns is the customer’s responsibility.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Customers are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

At Neuromask, we value your privacy and are committed to protecting your personal information.

Security

Your information is stored securely. Payment information is processed through secure third-party payment providers and is never stored by Neuromask.

Cookies

Our website uses cookies to improve your shopping experience and analyse website traffic.

Contact

For privacy enquiries please contact:

Email: support@neuromask.com.a

By using this website, you agree to these Terms and Conditions.

Products

We aim to ensure all product descriptions, images and pricing are accurate. However, we reserve the right to correct any errors without notice.

Orders

Orders are subject to availability and acceptance.

We reserve the right to cancel any order where fraud or incorrect pricing is suspected.

Pricing

All prices are displayed in Australian Dollars (AUD).

Prices may change without notice.

Intellectual Property

All content including photographs, logos, graphics and text remains the property of Neuromask and may not be copied or reproduced without written permission.

Limitation of Liability

Neuromask is not liable for any indirect or consequential loss arising from the use of our products or website.

Governing Law

These Terms are governed by Australian law.

We currently ship Australia-wide.

Processing Time

Orders are generally processed within 1–3 business days.

Delivery

Standard shipping times vary depending on your location.

You’ll receive tracking details once your order has been dispatched.

Delivery delays caused by shipping carriers are outside our control.